Terms and Conditions

Delivery

For items in stock we aim to ship same day for orders received by 2:00pm. We use DPD’s 48 hour shipping service and tracking information will be provided once the product ships.

You will be required to sign for goods when they are delivered. Our carriers will attempt delivery, and if no one is in, they will leave a card advising of options, including attempting delivery the following working day. After a second delivery attempt they will be returned to the depot and you will be required to collect your items from the depot.

You can manage your delivery online at www.dpd.co.uk should you be unable to accept the delivery as planned.

Damages/Short Orders

Should you find that an item on your order is damaged, or something is missing, then you must inform us within 48 hours of receipt of the parcel. We will provide a refund or replacement of the items once we have obtained full case facts and determined the absence of foul play.

Returns

Should you change your mind after purchasing a product please get in touch with us and we will arrange collection of the item and a refund. Goods can be returned within 30 days of receipt of goods. Please be aware that if you are returning an item to us you must pay for the return shipping unless the item is faulty or has been damaged during shipping.

Published product details, specifications and suitability information is the best available at the time. If you order an item from us based on product description or specification which proves to be erroneous, we will offer you a choice of either a full refund of the item or an alternative item that meets your requirements if available and arrange for collection of the unwanted item on a specified day. If you choose to have an alternative item, we will either refund or charge the difference in price.

Cancellation Policy

Orders can be cancelled and refunded in full if cancelled prior to shipping. After goods have been shipped, you will need to accept delivery and arrange a return as above.

Taxes

VAT at the current rate is included in all prices on our website.