Privacy Policy

This privacy policy describes how Firebrand Green Heat Ltd, Unit 9&10 Maricott Court, Holywell Industrial Estate, Southam, CV47 0FT, uses and protects any information that you provide when you use our website. If you do not agree to the following policy you may wish to cease viewing or using this website, and/or refrain from submitting your personal data to us.

Policy key definitions

  • “I”, “our”, “us”, or “we” refer to the business, Firebrand Green Heat Ltd
  • “you”, “the user” refer to the person(s) using this website
  • GDPR means General Data Protection Act
  • PECR means Privacy & Electronic Communications Regulation
  • ICO means Information Commissioner’s Office
  • Cookies means small files stored on a user’s computer or device.

Key principles of GDPR

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness, and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Your individual rights

Under the GDPR your rights are as follows.

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to data portability
  • the right to object and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Financial Transactions

We hold no financial information relating to your transactions on this website. All payments are made via a third party payment gateway (WorldPay or PayPal). Further information is available here – www.worldpay.com or www.paypal.co.uk.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen messages that we display, and to keep you logged into the website where applicable.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, while others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Processing of your personal data

We use any data we collect for various purposes:

  • to provide and maintain our websites;
  • to notify you about changes to our websites;
  • to allow you to participate in interactive features of our websites when you choose to do so;
  • to provide customer support;
  • to gather analysis or valuable information so that we can improve our websites;
  • to monitor the usage of our websites;
  • to detect, prevent and address technical issues;
  • to fulfil any other purpose for which you provide it;
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
  • to provide you with notices about your account
  • to provide you with news and general information about our websites;
  • in any other way we may describe when you provide the information;
  • for any other purpose with your consent.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect data for purposes as detailed in the “Processing of your personal data” above.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations, will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.