Delivery Charges

We aim to keep this simple … there are no additional delivery charges! All prices you see on our website include shipping.

 

Trade Counter Collection

Our trade counter is open to all customers including the general public.

Collection from our trade counter is easy. You can purchase and pay for items online and select ‘Collect from our Trade Counter’ during the checkout process. This ensures we can get your order ready for you. Please make sure you bring your confirmation email with you when you collection your items.

You can of course call into our trade counter without purchasing online and buy your goods when you visit.

 

Upon receipt of goods at the time of delivery please check your order before signing for it; if it is damaged you must note it on the delivery acceptance note and also, if possible, take a photograph of the damage. Inform us as soon as possible either by calling +44 (0)1926 685190 or emailing us at sales@firebrandgreenheat.com. An e-mailed photograph and brief description of the issue will assist greatly in determining the course of action to follow.